Syllabus
Master of Science in Health Informatics
HIN 735 Measuring the User Experience – Spring A 2025
Credits - 3
Description
User experience (UX) metrics are key to designing and improving mission-critical information systems used by many people within the organization. In this course, students will learn techniques for measuring user experience both quantitatively and qualitatively, and for analyzing that data to reveal deep understandings about user behavior with particular systems. Students will move beyond merely understanding user behavior by learning and practicing techniques for influencing user behavior toward desirable interactions and outcomes. Students will learn how measuring and influencing the user experience and the data exhaust insights collected by those interactions can significantly improve quality and value of care.
Materials
Learning Objectives and Outcomes
Program Outcomes addressed by this course:
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Graduates will explore the American healthcare system and the effects technology and data have had on it.
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Apply technology and the healthcare quality framework to meet the goals of the triple aim of improving the patient experience of care, improving the health of populations, and reducing the per capita cost of health care.
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Evaluate the ways new and developing healthcare technology trends influence worldwide health outcomes, and propose potential technology-based solutions for increasing world-wide health outcomes.
Course Outcomes:
Students will be able to:
- Cultivate an expanded awareness of healthcare devices and platforms that enable actionable data insights
- Assure that meaningful usability data is being generated and applied to any increases in the quality and value of care
- Develop a keen curiosity of how Telehealth and distributed workforce platform usability are especially critical in delivering care in the COVID era
- Use increased sensitivity to the relationship between usability and clinical burnout and patient frustration
- Apply critical thinking skills to informatics product review, purchase and deployment
- Comprehend usability and user experience as related to both patients and care givers
- Apply an increased awareness of the cross-cultural aspects of usability and the data generated from these engagements
- Develop an increased awareness of the generational aspects of usability
Assignments
Please note that all times in the syllabus and in the course refer to Eastern Time.
Grading Policy
Your grade in this course will be determined by the following criteria:
Grade Breakdown
| Assessment Item | Points |
|---|---|
| Weekly discussions 8 x 4 points each | 32 |
| Week 1 Assignment | 8 |
| Week 2 Assignment | 8 |
| Week 3 Assignment | 8 |
| Week 4 Assignment | 8 |
| Week 5 Assignment | 8 |
| Week 6 Assignment | 8 |
| Final Project | 20 |
| Total | 100 |
Grade Scale
| Grade | Points Grade | Point Average (GPA) |
| A | 94 – 100% | 4.00 |
| A- | 90 – 93% | 3.75 |
| B+ | 87 – 89% | 3.50 |
| B | 84 – 86% | 3.00 |
| B- | 80 – 83% | 2.75 |
| C+ | 77 – 79% | 2.50 |
| C | 74 – 76% | 2.00 |
| C- | 70 – 73% | 1.75 |
| D | 64 – 69% | 1.00 |
| F | 00 – 63% | 0.00 |
Schedule
Course learning modules are divided into weeks. Each week starts on Wednesday at 12:00 am Eastern Time (ET) and closes on Wednesday at 11:59 pm ET, with the exception of Week 8, which ends on Sunday. All assignments must be submitted by 11:59 pm ET on the due date.
Course Schedule
Week 1: Jan 15 – Jan 22
Week 2: Jan 22 – Jan 29
Week 3: Jan 29 – Feb 5
Week 4: Feb 5 – Feb 12
Week 5: Feb 12 – Feb 19
Week 6: Feb 19 – Feb 26
Week 7: Feb 26 – Mar 5
Week 8: Mar 5 – Mar 9
| Learning Modules | Topics | Assignments Due |
|
Week 1 |
Introduction to user experience (UX) |
Week 1 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 1 Assignment, due Wednesday at 11:59 pm. |
|
Week 2 |
An overview of healthcare platforms and devices |
Week 2 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 2 Assignment, due Wednesday at 11:59 pm. |
|
Week 3 |
The UX challenges and economics of major EMR/EHR platforms |
Week 3 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 3 Assignment, due Wednesday at 11:59 pm. |
|
Week 4 |
The UX challenges and economics of mobile health apps, telemedicine and remote care |
Week 4 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 4 Assignment, due Wednesday at 11:59 pm. |
|
Week 5 |
UX workforce strategy |
Week 5 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 5 Assignment, due Sunday at 11:59 pm. |
|
Week 6 |
Reducing clinical burnout and patient pushback with improved UX testing |
Week 6 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 6 Assignment, due Wednesday at 11:59 pm. |
|
Week 7 |
Generational Aspects of healthcare UX informatics |
Week 7 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. No assignment this week in order to provide time to work on final project. |
|
Week 8 |
Healthcare User Experience Across Cultures |
Week 8 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 8 Final Project, due Sunday at 11:59 pm. |
Student Resources
Online Student Support
Your Student Support Specialist is a resource for you. Please don't hesitate to contact them for assistance, including, but not limited to course planning, current problems or issues in a course, technology concerns, or personal emergencies.
Questions? Visit the Student Support Health Informatics page
APA Style Guide
UNE Libraries:
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- MSIN Databases: https://library.une.edu/library-materials/find/research-by-subject/health-informatics/
- Library Questions: Ask a librarian or phone library staff at (207) 602-2361 or (207) 221-4330.
UNE Student Academic Success Center
The Student Academic Success Center (SASC) offers a range of services to support your academic achievement, including tutoring, writing support, test prep and studying strategies, learning style consultations, and many online resources. To make an appointment for tutoring, writing support, or a learning specialist consultation, go to une.tutortrac.com. To access our online resources, including links, guides, and video tutorials, please visit:
Accommodations
Any student who would like to request, or ask any questions regarding, academic adjustments or accommodations must contact the Student Access Center at (207) 221-4438 or pcstudentaccess@une.edu. Student Access Center staff will evaluate the student's documentation and determine eligibility of accommodation(s) through the Student Access Center registration procedure.
Online Peer Support
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Information Technology Services (ITS)
Students should notify their Student Support Specialist and instructor in the event of a problem relating to a course. This notification should occur promptly and proactively to support timely resolution.
ITS Contact: Toll-Free Help Desk 24 hours/7 days per week at 1-877-518-4673.
Career Ready Program
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The Career Ready Program provides tools and resources to help students explore and hone in on their career goals, search for jobs, create and improve professional documents, build professional network, learn interview skills, grow as a professional, and more. Come back often, at any time, as you move through your journey from career readiness as a student to career growth, satisfaction, and success as alumni.
Policies
Technology Requirements
Please review the technical requirements for UNE Online Graduate Programs: Technical Requirements
Turnitin Originality Check and Plagiarism Detection Tool
The College of Professional Studies uses Turnitin to help deter plagiarism and to foster the proper attribution of sources. Turnitin provides comparative reports for submitted assignments that reflect similarities in other written works. This can include, but is not limited to, previously submitted assignments, internet articles, research journals, and academic databases.
Make sure to cite your sources appropriately as well as use your own words in synthesizing information from published literature. Webinars and workshops, included early in your coursework, will help guide best practices in APA citation and academic writing.
You can learn more about Turnitin in the guide on how to navigate your Similarity Report.
Information Technology Services (ITS)
ITS Contact: Toll Free Help Desk 24 hours/7 days per week at 1-877-518-4673
Course Evaluation Policy
Course surveys are one of the most important tools that University of New England uses for evaluating the quality of your education, and for providing meaningful feedback to instructors on their teaching. In order to assure that the feedback is both comprehensive and precise, we need to receive it from each student for each course. Evaluation access is distributed via UNE email at the beginning of the last week of the course.
Late Policy
Assignments: Late assignments will be accepted up to 3 days late; however, there is a 10% grade reduction (from the total points) for the late submission. After three days the assignment will not be accepted.
Discussion posts: If the initial post is submitted late, but still within the discussion board week, there will be a 10% grade reduction from the total discussion grade (e.g., a 3 point discussion will be reduced by 0.3 points). Any posts submitted after the end of the Discussion Board week will not be graded.
Please make every effort ahead of time to contact your instructor and your student support specialist if you are not able to meet an assignment deadline. Arrangements for extenuating circumstances may be considered by faculty.
Attendance Policy
8 week: Students taking online graduate courses through the College of Professional Studies will be administratively dropped for non-participation if a graded assignment/discussion post is not submitted before Sunday at 11:59 pm ET of the first week of the term. Reinstatement is at the purview of the Dean's Office.
16 week: Students taking online graduate courses through the College of Professional Studies will be administratively dropped for non-participation if a graded assignment/discussion post is not submitted before Friday at 11:59 pm ET of the second week of the term. Reinstatement is at the purview of the Dean's Office.
Student Handbook Online - Policies and Procedures
The policies contained within this document apply to all students in the College of Professional Studies. It is each student's responsibility to know the contents of this handbook.
UNE Course Withdrawal
Please contact your student support specialist if you are considering dropping or withdrawing from a course. The last day to drop for 100% tuition refund is the 2nd day of the course. Financial Aid charges may still apply. Students using Financial Aid should contact the Financial Aid Office prior to withdrawing from a course.
Academic Integrity
The University of New England values academic integrity in all aspects of the educational experience. Academic dishonesty in any form undermines this standard and devalues the original contributions of others. It is the responsibility of all members of the University community to actively uphold the integrity of the academy; failure to act, for any reason, is not acceptable. For information about plagiarism and academic misconduct, please visit UNE Plagiarism Policies.
Academic dishonesty includes, but is not limited to the following:
- Cheating, copying, or the offering or receiving of unauthorized assistance or information.
- Fabrication or falsification of data, results, or sources for papers or reports.
- Action which destroys or alters the work of another student.
- Multiple submissions of the same paper or report for assignments in more than one course without permission of each instructor.
- Plagiarism, the appropriation of records, research, materials, ideas, or the language of other persons or writers and the submission of them as one's own.
Charges of academic dishonesty will be reviewed by the Program Director. Penalties for students found responsible for violations may depend upon the seriousness and circumstances of the violation, the degree of premeditation involved, and/or the student’s previous record of violations. Appeal of a decision may be made to the Dean whose decision will be final. Student appeals will take place through the grievance process outlined in the student handbook.