User experience (UX) metrics are key to designing and improving mission-critical information systems used by many people within the organization. In this course, students will learn techniques for measuring user experience both quantitatively and qualitatively, and for analyzing that data to reveal deep understandings about user behavior with particular systems. Students will move beyond merely understanding user behavior by learning and practicing techniques for influencing user behavior toward desirable interactions and outcomes. Students will learn how measuring and influencing the user experience and the data exhaust insights collected by those interactions can significantly improve quality and value of care.
Graduates will explore the American healthcare system and the effects technology and data have had on it.
Apply technology and the healthcare quality framework to meet the goals of the triple aim of improving the patient experience of care, improving the health of populations, and reducing the per capita cost of health care.
Evaluate the ways new and developing healthcare technology trends influence worldwide health outcomes, and propose potential technology-based solutions for increasing world-wide health outcomes.
Students will be able to:
Please note that all times in the syllabus and in the course refer to Eastern Time.
Your grade in this course will be determined by the following criteria:
Assessment Item | Points |
---|---|
Weekly discussions 8 x 4 points each | 32 |
Week 1 Assignment | 8 |
Week 2 Assignment | 8 |
Week 3 Assignment | 8 |
Week 4 Assignment | 8 |
Week 5 Assignment | 8 |
Week 6 Assignment | 8 |
Final Project | 20 |
Total | 100 |
Grade | Points Grade | Point Average (GPA) |
A | 94 – 100% | 4.00 |
A- | 90 – 93% | 3.75 |
B+ | 87 – 89% | 3.50 |
B | 84 – 86% | 3.00 |
B- | 80 – 83% | 2.75 |
C+ | 77 – 79% | 2.50 |
C | 74 – 76% | 2.00 |
C- | 70 – 73% | 1.75 |
D | 64 – 69% | 1.00 |
F | 00 – 63% | 0.00 |
Course learning modules are divided into weeks. Each week starts on Wednesday at 12:00 am Eastern Time (ET) and closes on Wednesday at 11:59 pm ET, with the exception of Week 8, which ends on Sunday. All assignments must be submitted by 11:59 pm ET on the due date.
Learning Modules | Topics | Assignments Due |
Week 1 |
Introduction to user experience (UX) |
Week 1 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 1 Assignment, due Wednesday at 11:59 pm. |
Week 2 |
An overview of healthcare platforms and devices |
Week 2 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 2 Assignment, due Wednesday at 11:59 pm. |
Week 3 |
The UX challenges and economics of major EMR/EHR platforms |
Week 3 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 3 Assignment, due Wednesday at 11:59 pm. |
Week 4 |
The UX challenges and economics of mobile health apps, telemedicine and remote care |
Week 4 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 4 Assignment, due Wednesday at 11:59 pm. |
Week 5 |
UX workforce strategy |
Week 5 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 5 Assignment, due Sunday at 11:59 pm. |
Week 6 |
Reducing clinical burnout and patient pushback with improved UX testing |
Week 6 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 6 Assignment, due Wednesday at 11:59 pm. |
Week 7 |
Generational Aspects of healthcare UX informatics |
Week 7 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. No assignment this week in order to provide time to work on final project. |
Week 8 |
Healthcare User Experience Across Cultures |
Week 8 Discussion, Initial post due by Sunday at 11:59 pm, Responses by Wednesday at 11:59 pm. Week 8 Final Project, due Sunday at 11:59 pm. |
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Assignments: Late assignments will be accepted up to 3 days late; however, there is a 10% grade reduction (from the total points) for the late submission. After three days the assignment will not be accepted.
Discussion posts: If the initial post is submitted late, but still within the discussion board week, there will be a 10% grade reduction from the total discussion grade (e.g., a 3 point discussion will be reduced by 0.3 points). Any posts submitted after the end of the Discussion Board week will not be graded.
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